free88 Privacy
Policy

1. Introduction

free88 ("free88," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the free88 online gaming platform at free88.app (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform and all related services.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Republic of the Philippines, and its Implementing Rules and Regulations as administered by the National Privacy Commission ("NPC"). By registering an account or continuing to use the free88 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and free88.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, free88 acts as the Personal Information Controller in respect of the personal data you provide to us or that we collect about you through your use of the Platform.

If you have any questions about how free88 handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

3. Information We Collect

free88 collects personal information in the following categories:

• Registration Data: When you create a free88 account, we collect your full name, email address, mobile number, date of birth, and residential address. This information is required to verify your identity and establish your account.
• Identity Verification Data: To comply with Know Your Customer ("KYC") and Anti-Money Laundering ("AML") obligations, we may request copies of government-issued identification documents such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID.
• Financial Data: We collect information about the payment methods you use to deposit and withdraw funds, including GCash account references, PayMaya details, bank account numbers (BDO, BPI, Metrobank), and card details where applicable. Full payment credentials are processed by our regulated payment partners and are not stored on free88 servers.
• Transaction Data: We maintain records of all deposits, withdrawals, wagers, winnings, and bonus transactions associated with your account.
• Gaming Activity Data: We record your gameplay history, session durations, game preferences, and betting patterns. This data is used to personalise your experience, detect problem gambling indicators, and ensure platform integrity.
• Technical Data: We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, and referring URLs.
• Communications Data: If you contact our customer support team, we retain records of those communications, including chat transcripts and email correspondence.
• Cookie and Usage Data: We collect data about how you navigate and interact with the Platform through cookies and similar tracking technologies. See Section 9 for full details.

4. How We Use Your Data

free88 uses the personal information we collect for the following purposes:

• To create, verify, and manage your free88 account and authenticate your identity.
• To process deposits, withdrawals, and all financial transactions on the Platform.
• To comply with our KYC, AML, and regulatory obligations under Philippine law.
• To personalise your gaming experience and deliver relevant promotions and offers.
• To detect and prevent fraud, cheating, money laundering, and other prohibited conduct.
• To monitor for responsible gaming indicators and apply player protection measures where appropriate.
• To respond to your customer support enquiries and resolve disputes.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about free88 promotions and new features, where you have provided consent or where we have a legitimate interest to do so.
• To analyse Platform usage and improve our games, features, and overall service quality.
• To enforce our Terms & Conditions and other applicable policies.

5. Legal Basis for Processing

free88 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and free88 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for free88's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as direct marketing communications and non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Information

free88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other regulated payment service providers who process your financial transactions on our behalf.
• Identity Verification Providers: Third-party KYC and AML compliance services that assist us in verifying your identity and screening against sanctions lists.
• Game Providers: Licensed game studios and software providers whose games are available on the free88 Platform. These providers may receive limited gameplay data necessary to operate their games.
• IT and Cloud Service Providers: Hosting, infrastructure, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law, court order, or regulatory direction.
• Professional Advisers: Lawyers, auditors, and accountants who require access to your data in the course of providing professional services to free88, subject to professional confidentiality obligations.

All third parties with whom free88 shares personal data are required to handle that data in accordance with applicable privacy laws and our contractual requirements. We do not permit our service providers to use your personal data for their own purposes.

7. Data Retention

free88 retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal, regulatory, and contractual obligations. Specifically:

• Account and identity verification records are retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing consent records are retained for the duration of your account and for a reasonable period thereafter as evidence of consent.
• Technical and usage data collected via cookies is retained in accordance with the cookie-specific retention periods set out in Section 9.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

8. Security Measures

free88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including payment credentials and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for the detection, containment, and notification of personal data breaches in accordance with NPC requirements.

While free88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

free88 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies may be set when you use free88:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies enable core features such as account authentication, session management, and security. They cannot be disabled without impairing Platform functionality.
• Functional Cookies: Allow the Platform to remember your preferences, such as your preferred language, display settings, and recently played games, to provide a more personalised experience.
• Analytics Cookies: Help us understand how players interact with the Platform by collecting aggregated, anonymised usage data. This information is used to improve Platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only set with your prior consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed information about the specific cookies we use and their retention periods, please contact our support team.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by free88:

• Right to be Informed: The right to be notified of how your personal data is being collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data free88 holds about you, together with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

11. Children & Minors

The free88 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. free88 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the free88 Platform, please notify us immediately via the contact details in Section 13.

12. Changes to This Privacy Policy

free88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When we make material changes to this Policy, we will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how free88 protects your personal information. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

13. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by free88, please contact our Data Protection Officer:

Email: [email protected]
Support Hours: 24/7 — available every day of the year

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to file a complaint is available on the NPC's official website.

This Privacy Policy was last reviewed and updated in May 2026. The current version is always available at free88.app/privacy-policy.